Notice of Cancellation Policy – Cancellation and withdrawal agreement
Right of cancellation
The buyer may withdraw from the sales contract by contacting Bergaffe GmbH directly, in writing (e.g. letter, e-mail) within 14 days without needing to provide reasons. The deadline is calculated according to the date on which the buyer or third person nominated by the buyer, has taken possession of the goods. A cancellation form can be found below for your convenience; however, it is not required for cancellation. It is sufficient if the buyer exercises his or her right to withdraw before the allocated expiry deadline. (Bergaffe GmbH, Lakeside B01, 9020 Klagenfurt, Austria, Tel.: +436644160820, E-Mail: email@example.com)
Consequences of cancellation
By canceling this agreement within the specified deadline, we will fully refund all costs received from the buyer, without delay and reimburse within fourteen days from the date on which the received notification of cancellation of this agreement has been made. The reimbursement of the repayment will be the same means of payment that the buyer used in the original transaction, unless otherwise stipulated; under no circumstances will the buyer incur extra expenses. We have the right to withhold the reimbursement until such time as the goods have been received or that the buyer can demonstrate that the goods have left their possession.
The buyer shall receive the refund within a maximum of fourteen days from the date on which the agreement was withdrawn or the goods returned. The deadline is granted if the goods have been sent within the 14 days’ expiry period. The buyer must bear all costs for return delivery. Within the European Union and the United States of America there will be no duty cost. If you send back the product from outside of the European Union or the United States of America all duty cost and fees have to be covered by yourself (Incoterm DDP). The buyer is only required to reimburse for damaged goods if it is established that the damage was directly due to the event of mishandling of the goods by the buyer.