The following payment methods are offered: Paypal, credit card and instant transfer


Bank details

Owner: Bergaffe GmbH
Raiffeisenbank, Ziersdorf, Österreich
EUR – IBAN: AT88 3298 2000 0031 0003



We deliver with DHL or GLS directly to your address. Please be sure, that the address label is correct. Delivery to post office boxes or poste restante deliveries are not possible. Any damage incurred during transport should immediately be reported by the customer after receiving the merchandise from the supplier. Warranty will remain.

We offer a worldwide delivery. If your country is not listed among the options in the shop or you would like to have a big order shipped outside the EU please get in touch with us

Austrian VAT will be charged on shipments to all countries. Taxation and customs clearance fees must be handled locally by the customer. The total debit for customers can therefore differ slightly from the prices indicated on the corresponding Campfire Outdoors product pages due to the exchange rates and tax regulations. A detailed summary of all costs is made in the ordering process.

You can find the respective delivery time on the product page. In case of delayed delivery, we will inform you immediately. The delivery time is about 2-150 business days and depends on the ordered products. The delivery period starts one day after receipt of order.


Shipping Costs

Austria: 8,90€ (inkl. VAT) (free when ordering above 200€ inkl. VAT)
EU & Monaco: 19,20€ (inkl. VAT)
International delivery: 25,00€ to 60,00€ (exkl. VAT), depening on the country



Returns because of cancellation

The buyer may withdraw from the sales contract by contacting Campfire Outdoors directly, in writing (e.g. letter, e-mail) within 14 days without needing to provide reasons. The deadline is calculated according to the date on which the buyer or third person nominated by the buyer, has taken possession of the goods. A cancellation form can be found here for your convenience. The buyer must bear all costs for return delivery. Within the European Union and the United States of America, there will be no duty cost. If you send back the product from outside of the European Union or the United States of America all duty cost and fees have to be covered by yourself (Incoterm DDP).

Returns because of exchange

The items may be exchanged within 30 days. Please note that items should be returned in the original packaging without any visible signs of wear or damage. If you would like to return the goods, please fill up the return form below correctly and send it to With this return form, (Link zu Rücksendformular) we can assign the return of your order and thus process quickly. If the goods are packed safely, please enclose the return form / original invoice and return the parcel with the return label, which you will get from our logistic partner via email.